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Fix PS4 CE-37813-2 Error Code [Fixed]

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Fixing an error can be hard when you have no idea what the actual error is about. Often times there are so many reasons and we need to identify the exact reason for the error in order to fix it properly. The CE-37813-2 is actually a networking error that can happen with a PS4 console.

The error occurs when there is an issue in connecting to the internet. This error is not based on wi-fi though, most of the time the error is because of a LAN cable (ethernet cable).

The error is pretty frustrating as it will not allow you to go online thus limiting the online interaction. You won’t be able to play any games online and the error can be quite a headache. It is even worse when the error occurs right in the middle of a gaming session.

Do not worry though! In this article, we are going to be providing you with an impressive guide to understand and fix this problem once and for all.

Reasons for the CE-37813-2 error code

There are mainly two simple reasons for the error and they are:

Faulty LAN network/cable

Either the network cable that you are using has run its course or your network itself is pretty faulty. If you have a faulty network cable then just get a new one. It doesn’t cost that much to buy a new ethernet cable and this is the easiest fix there is. If the problem still persists, then contact your ISP and tell them to fix your network. Also, try using Wi-fi and see what’s the status there. If your wi-fi works but the new ethernet cable doesn’t then, the problem is probably with your router.

Server Side Issues

The error can also occur if there is some server-side issue. To know if there is a server-side problem, you simply need to visit the PS4’s official website. They have a dedicated PSN status page to show you the current condition of their network. If the PSN is under maintenance or if the servers are overcrowded, this error can occur.

DNS Problems

If you are using a DNS server then that can also cause this issue. When your DNS is unresponsive and is not physically close then, this problem can occur all the time. Always ensure that the DNS you are using is good enough.

Fixes for the CE-37813-2 error code

Fix 1: Fix the LAN Cable

This is a basic fix. Just make sure your LAN cable is working. Connect it to a PC to check it. If it is not working then, do replace the cable. Also, see if the problem is with the internet itself. Most of the time, the LAN cable would be working fine but the internet would be the problem.

Check the ports as well. Either the port in your PS4 or the router could be damaged and this can also cause the problem. Troubleshooting is all about finding the details so, do not miss the details. Check everything before you come to any conclusions.

Fix 2: Rebuild the PS4 Database

A recent system update could also result in the CE-37813-2 error. If the error is there after you have recently updated your system, then rebuilding the database can help you solve it. To rebuild the database, you need to first be in the safe mode and then select the rebuild database option. Just follow the steps given below:

  • Turn off the console and connect the controller using the USB cable.
  • Now press the power button hold it for 8 seconds, release it on the second beep and you are now in the safe mode.
  • Inside the safe mode, you can see the fourth option as “Rebuild the PS4 Database.” Just hit X on that option and there you go.

rebuild data base

  • Wait for a minute or two and the PS4 will rebuild it a database from the ground up! When it’s done, see if the error is fixed or not.

Fix 3: Change the MTU Settings

In the computer network field, the full form of MTU is the Maximum Transmission Unit. It refers to the size of packet data that is sent from the device. The default MTU size in a PS4 is around 1500 but lowering it can sometimes improve the online latency. You can lower it by following the steps below and lowering this MTU size can also fix the dreaded CE-37813-2 error.

  • Open the PS4 settings menu and go to network option

  • Now, Click X in this fashion: Settings > Network> Set up Internet Connection > Use Wi-fi
  • Select the Use Wi-fi option and configure it with the “Custom” tab.
  • Now choose the required Wi-fi connection that you are using.
  • Select Automatic IP address and Do not specify for DHCP
  • In the DNS settings, select Automatic
  • Select the manual option in the MTU tab and now Input 1473 as the MTU number. Hit Next and do not use the proxy server option.

mtu setting manual

  • Now try connecting your ethernet cable and it should work if your cable is okay.

Fix 4: Change DNS Settings

The final fix for this problem would be to change the DNS settings in your system. To do this, perform the steps given below:

  • Go to the Settings menu on the PS4 and follow this sequence:
    Settings >Network > Setup Internet Connection > LAN Cable > Custom
  • Now choose the Automatic for IP Address, Do Not Specify DHCP, and Manual for DNS settings.
  • Insert any DNS you want to use. Go with the Google DNS just to be safe. The Primary is while the secondary DNS is

dns server change

  • Follow the sequence: Next > Automatic > Do not use and there you have it.

Also, check out: Best DNS server for ps4 2020

Frequently Asked Questions (FAQs)

Do LAN cables stop working soon?

It depends on the type of cable. Not all LAN cables are bad. Ethernet or LAN cables are available in different qualities. Some are better than others. It is always good to invest in a good quality LAN cable if you have money to spare.

What kind of LAN cable should you get?

The cat6 LAN cable is the best one. It is an industry-standard cable that will last you a long time. It will cost a bit more than a standard Chinese LAN Cable but it is good in terms of both performance and quality.

Is MTU a good fix for the CE-37813-2 error?

Actually yes. Statistically speaking, more than 50% of the users with the CE-37813-2 error have said that lowering the MTU value has helped them.

Can the server issues really cause the CE-37813-2 error?

Yes, error codes occur when there are problems, they do not address the kind of problem. Server-side issues are also classified as networking issues so a server-side error can provide all kinds of networking error codes to the user.


The CE-37813-2 error code can be pretty annoying especially when you are playing an online game and the error shows right in the middle of your game. You can always switch to wi-fi but the LAN cable connection just feels better. It has better speeds and low latency.

So, always keep a spare LAN cable just in case. You can fix the error quite easily if it happens at your end. The fixes that we have discussed here should work perfectly for you. Do give them a try if you have this problem.

But if the CE-37813-2 error code is because of the PS4 servers or your internet connection problems then you just need to wait. And that can be frustrating!

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